Service Level Agreement (SLA)

We commit to 99.9% monthly network and host availability for VPS plans and 99.9% for hosting plans, measured per calendar month excluding scheduled maintenance announced at least 48 hours in advance.

If monthly uptime falls below 99.9%, you may request a credit of 5% of the monthly fee for each full 0.1% below the target, up to 50% of one month's fee.

Credits are applied to future invoices on request within 30 days of the incident.

Downtime caused by customer applications, expired services, suspendable policy violations, or third-party provider outages (e.g. upstream DNS) is excluded.

Critical tickets (service down) target a 1-hour first response, 24/7. Standard tickets are answered within a few business hours: info@sixtydays.net.